FAQs

1. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start it, please contact us at newcookglobal@gmail.com.

2. What is the average delivery time of my order?

At the moment, we face a high demand as we offer a special sale. Therefore, we deliver all our orders within 7-12 days; in some scenarios, even less!

Day 1: Order Processing

Day 2: Quality Control

Day 3-4: Packaging & Labeling

Day 5-12: Shipping & Delivery

We understand that waiting is not always fun, but we assure you that the quality and the discount you receive are worth the wait. Thank you for your patience!

3. How can I track my order?

You can track your order using your tracking code here: https://newcook.co/apps/17TRACK.

4. Can I pay safely and securely on this website?

At NewCook, we prioritize our customers' security by exclusively partnering with SSL certified providers, like Visa, Mastercard, Paypal, etc. With this measure in place, we can ensure a worry-free shopping and payment experience. Rest assured that when you shop with us, you can trust in the safety and security of our platform.

5. Can I cancel / return my order?

You can cancel your order within 4 hours. After this, this is no longer possible because your order is being processed.

For returning purposes, we can help you contacting us at newcookglobal@gmail.com. We will do our best to satisfy your needs.

6. Do I have a money-back guarantee?

Yes, we will fully refund you if the items ordered are broken or are the wrong product.

To start a refund, contact us at newcookglobal@gmail.com and we will solve your issue!